TERMS AND CONDITIONS

2. No Provider–Patient Relationship Through Website Use

Using this website, submitting an inquiry, joining a mailing list, or requesting an appointment does not by itself establish a provider–patient relationship. A provider–patient relationship is established only after ZenSational Wellness accepts you as a patient and the appropriate clinical evaluation, registration, and consent requirements have been completed.

3. Medical Emergencies

This website and our routine messaging systems are not intended for emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not rely on website forms, email, social media, text messaging, or an appointment request for urgent medical assistance.

4. Eligibility and Accuracy of Information

You agree to provide complete, current, and truthful information regarding your identity, contact information, medical history, medications, allergies, pregnancy status, prior procedures, and other matters relevant to your care. Failure to disclose relevant information may make treatment unsafe and may result in postponement, cancellation, or refusal of service.

You must be at least 18 years old to independently purchase or consent to services. Services for minors, when legally and clinically appropriate, require consent from a parent or legal guardian and may be subject to additional restrictions.

5. Appointments and Confirmation

Appointment requests are subject to availability and are not guaranteed until confirmed. You are responsible for reviewing the date, time, location, service, preparation instructions, and applicable fees associated with your appointment. Automated email or text reminders are provided as a courtesy. Failure to receive a reminder does not excuse a late cancellation or missed appointment.

ZenSational Wellness may reschedule, postpone, modify, or cancel an appointment when reasonably necessary due to provider availability, safety concerns, equipment issues, emergencies, incomplete forms, contraindications, or other circumstances.

6. Deposits

Certain appointments may require a deposit or valid payment method to reserve the appointment.

Unless otherwise stated at checkout:

•Deposits are applied toward the scheduled service.

•Deposits may be transferred once when an appointment is rescheduled with at least 24 hours' notice.

•Deposits are forfeited for late cancellations, no-shows, or failure to comply with required preparation instructions.

•If ZenSational Wellness cancels an appointment and cannot provide a reasonable alternative, the deposit may be refunded or credited at the client's choice.

•If a provider determines that a treatment is medically inappropriate before it is performed, the unused treatment payment will be refunded or credited, except for any separately disclosed consultation or assessment fee.

7. Cancellation and Rescheduling Policy

Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time.

Unless a different policy was disclosed when booking:

•Cancellations made with at least 24 hours' notice may be rescheduled without a cancellation fee.

•Cancellations made less than 24 hours before the appointment may be charged 50% of the scheduled service price or result in forfeiture of the appointment deposit.

•Same-day cancellations may be treated as late cancellations.

•Repeated cancellations may require prepayment before future appointments are accepted.

We understand that genuine emergencies occur. Any exception or fee waiver is determined individually by ZenSational Wellness and does not waive future enforcement of this policy.

8. No-Shows

A client who does not attend an appointment and does not provide notice may be charged 100% of the disclosed appointment value or may forfeit the applicable deposit or prepaid session — but not both a session forfeiture and a full charge for the same appointment. For included or package appointments, the disclosed appointment value used to calculate the no-show fee will be communicated at booking. After repeated no-shows, ZenSational Wellness may require full prepayment or decline future appointment requests.

9. Late Arrivals

Please arrive on time and complete all required forms before your appointment. If you arrive more than 10 minutes late, we may:

•Shorten the appointment when doing so will not compromise safety or treatment quality;

•Modify the scheduled service;

•Reschedule the appointment; or

•Treat the appointment as a late cancellation.

The full scheduled fee may still apply when an appointment must be shortened or rescheduled because of late arrival.

10. Pricing and Payment

Prices are subject to change without notice. The price displayed at the time of purchase or confirmed booking generally applies to that transaction unless an obvious pricing error occurred. Payment is due at the time of service unless another written arrangement has been approved.

Promotional offers cannot be combined unless expressly stated, have no cash value, may be limited to designated services, providers, or dates, and are subject to their published eligibility requirements and expiration dates.

11. Refund Policy

Because healthcare, aesthetic, and wellness outcomes cannot be guaranteed, dissatisfaction with an outcome does not automatically qualify a client for a refund.

Unless otherwise required by law:

•Fees for consultations, assessments, services already performed, opened or dispensed products, medications, supplements, laboratory services, customized items, and administrative work are nonrefundable.

•Refunds will not be issued solely because the desired or anticipated result was not achieved.

•Treatments that have not been performed may be eligible for a refund, exchange, or account credit depending on the nature of the purchase and any costs already incurred.

•Any approved refund will generally be returned to the original payment method.

•Third-party processing, financing, laboratory, pharmacy, or shipping charges may be subject to the third party's refund policy.

Nothing in this policy limits any non-waivable rights available under applicable law.

12. Packages

Service packages are intended for the individual named at purchase and may not be shared, transferred, or resold unless ZenSational Wellness approves the transfer in writing.

Purchasing a package does not guarantee clinical treatment, including if eligibility changes after purchase. Eligibility is assessed before each treatment. A clinician may postpone, modify, discontinue, or decline clinically inappropriate treatment. Purchase guarantees neither prescription nor result. Alternatives require clinical approval and client agreement.

Unless different written terms are disclosed at purchase:

•Density RF and body-contouring packages are valid for 12 months from purchase. ZenImmunity IV packages are valid for 6 months from purchase. The GLP-1 three-month package must be started within 30 days of purchase and all sessions redeemed within 6 months of purchase.

•ZenSational Wellness will extend the redemption deadline when a clinician recommends postponing treatment or when clinic availability prevents completion within the validity period. Recommended treatment intervals will never be shortened solely to meet a package expiry date.

•Other extension requests are reviewed individually. Approved extensions and revised expiry dates are documented in the client record.

•Package pricing reflects a discounted commitment to a treatment plan.

•Before any service is used or medication dispensed, a package is refundable except for any separately disclosed assessment already performed.

•After the package has started: the refund equals the amount paid minus completed sessions at their regular disclosed single-session prices and any nonrefundable medication dispensed (disclosed before purchase). There is no double deduction; the refund floor is $0.

•For clinician-directed discontinuation: unused eligible sessions are refunded at the allocated package price with no clawback of the completed-session discount. Medication exclusions are disclosed before purchase.

•Missed package appointments and late cancellations may result in forfeiture of the scheduled session.

•A recommended treatment series does not guarantee a particular outcome.

•Packages may be modified or discontinued when a provider determines that continued treatment is unsafe or medically inappropriate.

Package expiration terms do not apply to gift cards or gift certificates where a longer validity period is required by law. Nothing in this section limits any non-waivable rights available under applicable law.

13. Memberships and Automatic Renewal

Membership benefits, fees, included services, billing frequency, and cancellation terms are disclosed before enrollment. Enrollment in an automatically renewing membership requires your express affirmative consent.

Purchasing a membership does not guarantee clinical treatment, including if eligibility changes after enrollment. Eligibility is assessed before each treatment. A clinician may postpone, modify, discontinue, or decline clinically inappropriate treatment. If ineligibility prevents remaining membership benefits, ZenSational Wellness will stop future renewals and refund the unused portion or issue a credit at the client's choice.

If you enroll in an automatically renewing membership:

•You authorize ZenSational Wellness or its payment processor to charge the payment method on file at the stated monthly billing interval.

•Your membership will continue until canceled. To cancel, email info@zensational-wellness.org or call 646-444-4651. Written confirmation with your membership end date will be provided. There is no online cancellation portal at this time.

•Cancel before your next billing date to prevent the next charge. Benefits continue through the end of the paid period.

•A billing period that has already begun is ordinarily nonrefundable on voluntary cancellation. Erroneous charges will be corrected.

•Membership benefits have no cash value and may not be transferred unless expressly authorized.

•ZenGlow Ritual Membership: the included monthly Signature Facial rolls over one additional billing month if unused, then expires. The rollover period is extended for clinician-directed postponements or clinic scheduling delays. An earned facial survives voluntary cancellation until its original expiry date; discounts end when the paid period ends.

•Weight Management Membership: support benefits apply during active paid periods only and do not accumulate.

•A failed payment may result in suspension or termination of membership benefits.

•ZenSational Wellness may modify membership pricing or benefits by providing legally required advance notice.

Membership cancellation will be made reasonably accessible and will not be more difficult than enrollment. Nothing in this section limits any non-waivable rights available under applicable law.

14. Gift Cards and Gift Certificates

Gift cards and gift certificates:

•May be used only for eligible services or products offered by ZenSational Wellness;

•Are not redeemable for cash except where required by law;

•Must be presented or verified before redemption;

•Should be treated like cash; and

•May be replaced only when proof of purchase and sufficient identifying information are available.

Gift cards and gift certificates purchased in New York will remain valid for at least the period required by New York law. Applicable balances will not be reduced by prohibited service, dormancy, or administrative fees. Gift cards do not guarantee appointment availability or establish that the recipient is medically eligible for a requested service.

15. Clinical Eligibility and Right to Decline Treatment

Purchasing a package or membership does not guarantee clinical treatment, including if eligibility changes after purchase. Eligibility is assessed before each treatment. A clinician may postpone, modify, discontinue, or decline clinically inappropriate treatment. Purchase guarantees neither prescription nor result. Alternatives require clinical approval and client agreement.

ZenSational Wellness may delay, modify, discontinue, or decline a service when a provider determines that:

•The service is contraindicated or medically inappropriate;

•Required medical information or authorization is missing;

•The client has not followed preparation instructions;

•The client appears impaired or unable to provide informed consent;

•Continuing would create an unreasonable safety concern;

•The requested service falls outside the provider's scope, clinical judgment, or available resources; or

•The client engages in threatening, discriminatory, abusive, fraudulent, or disruptive conduct.

When appropriate, we may recommend evaluation by another healthcare professional or a higher level of care.

16. Treatment Results and Risks

Individual responses to wellness and aesthetic services vary. Photographs, testimonials, estimated timelines, expected percentages, and descriptions of possible outcomes are examples only.

ZenSational Wellness does not guarantee:

•A specific clinical, cosmetic, weight-loss, body-contouring, or wellness result;

•The amount or duration of improvement;

•That a treatment will be pain-free or free of adverse effects;

•That additional sessions or maintenance treatment will not be required; or

•That your results will resemble another person's results.

All procedures may involve risks, side effects, limitations, and alternatives. These will be addressed through the applicable consultation and informed-consent process. Website acceptance of these Terms and Conditions does not replace procedure-specific informed consent. You must follow all pre-treatment and post-treatment instructions and promptly report unexpected symptoms or complications.

17. Medications, Prescriptions, and Laboratory Services

Prescription medications are provided only when clinically appropriate and legally permitted. Completing a consultation or paying a program fee does not guarantee that a prescription will be issued.

Medication availability, pricing, shipping, fulfillment, and replacement may be affected by pharmacies, manufacturers, laboratories, carriers, or other third parties. ZenSational Wellness is not responsible for delays or service interruptions outside its reasonable control.

Clients are responsible for taking medications only as directed; disclosing all medications, supplements, allergies, and relevant medical conditions; completing required laboratory testing and follow-up; properly storing medications and supplies; and not sharing prescribed medications with another person.

18. Telehealth Services

When telehealth is offered, you must be physically located in a jurisdiction where the treating professional is legally authorized to provide care at the time of the appointment. Telehealth may involve limitations, including technology failures, reduced ability to perform a physical examination, privacy risks, and the possible need for in-person evaluation.

ZenSational Wellness may end or reschedule a telehealth encounter if the connection is inadequate, your location cannot be verified, an emergency is suspected, or in-person assessment is clinically necessary.

19. Concierge and Mobile Services

Concierge or mobile appointments may be subject to additional travel charges, service-area restrictions, parking requirements, minimum purchase requirements, and location-safety standards. You are responsible for providing a clean, safe, private, appropriately lit, and accessible environment. ZenSational Wellness may decline or stop a mobile service when the location is unsafe, unsanitary, disruptive, or inappropriate for the planned service.

20. Photography and Testimonials

Treatment photography is not automatically authorized by accepting these website terms. Clinical photographs, before-and-after images, testimonials, or other identifiable content will be obtained, used, or published only in accordance with a separate authorization or consent when required. Refusing permission for marketing photography will not affect your eligibility for treatment.

21. Privacy and Electronic Communications

Our collection and use of personal information are governed by our Privacy Policy and, where applicable, our Notice of Privacy Practices.

Email, text messaging, contact forms, and social media may not always be secure. By providing your contact information and opting into communications, you authorize us to contact you regarding appointments, account activity, services, and other communications consistent with your selections.

Marketing messages are optional. You may opt out of marketing communications while continuing to receive necessary transactional, appointment, safety, billing, or clinical communications.

22. Website Content and Intellectual Property

The website and its text, graphics, logos, photographs, videos, service names, educational materials, downloads, and other content are owned by or licensed to ZenSational Wellness and are protected by applicable intellectual-property laws.

You may use the website only for lawful, personal, and noncommercial purposes. You may not copy, reproduce, republish, sell, alter, scrape, distribute, or exploit website content without prior written permission.

23. Prohibited Website Uses

You may not:

•Use the website for unlawful, fraudulent, or harmful activity;

•Submit false or misleading information;

•Attempt to gain unauthorized access to accounts, systems, or records;

•Upload malware or interfere with website operation;

•Impersonate another person;

•Violate another person's privacy or intellectual-property rights; or

•Use automated methods to collect information without authorization.

24. Third-Party Services and Links

Our website may contain links to booking platforms, payment processors, pharmacies, laboratories, financing providers, social media services, or other third parties. ZenSational Wellness does not control and is not responsible for the availability, security, content, policies, or performance of an independent third party. Your use of a third-party service may be governed by that provider's own terms and privacy policy.

25. Website Availability and Disclaimer

We make reasonable efforts to maintain accurate and current website information, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or current.

To the fullest extent permitted by law, the website and general website content are provided "as is" and "as available." This disclaimer does not limit professional duties applicable to healthcare services or any rights that cannot legally be waived.

26. Limitation of Liability

To the fullest extent permitted by law, ZenSational Wellness will not be liable for indirect, incidental, special, consequential, or punitive damages resulting solely from website use, inability to access the website, or reliance on general website content.

Nothing in these Terms and Conditions waives or limits liability that cannot lawfully be waived, including any applicable professional obligations concerning healthcare services.

27. Payment Disputes and Chargebacks

If you believe a charge is incorrect, please contact ZenSational Wellness promptly so we can investigate and attempt to resolve the concern. Initiating a chargeback does not automatically cancel an appointment, package, membership, or outstanding contractual obligation. Fraudulent chargebacks or knowingly false payment disputes may result in account suspension or collection activity as permitted by law.

This section does not restrict your lawful right to dispute an unauthorized or incorrect charge.

28. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any legal proceeding concerning these website terms will be brought in a court of competent jurisdiction located in New York, unless applicable law requires otherwise.

29. Changes to These Terms

We may update these Terms and Conditions periodically. The revised version will be posted on this website with an updated effective date. Changes will apply prospectively unless otherwise permitted by law. Material changes to an existing membership or automatic-renewal arrangement will be communicated as required by applicable law.

30. Severability and No Waiver

If any provision of these Terms and Conditions is found unenforceable, the remaining provisions will continue in effect. Failure to enforce a provision on one occasion does not waive the right to enforce that provision later.

31. Entire Agreement

These Terms and Conditions, together with any applicable Privacy Policy, Notice of Privacy Practices, membership agreement, package terms, informed consent, financial policy, and service-specific documents, constitute the applicable agreement between you and ZenSational Wellness concerning the subject matter they address.

If a service-specific signed agreement conflicts with these general website terms, the service-specific agreement controls for that service.

33. Fall Into Firmness — Special Offer Terms

The Fall Into Firmness promotion offers one ZenLift Density Face + Neck treatment at a special price of $1,595 (regular price $1,795; savings of $200). The following terms govern this offer and are preserved here as a historical record for guests who booked during the promotional period.

•New bookings only. Existing appointments and previously purchased services are not eligible.

•Book by September 30, 2026 to qualify for the promotional price.

•Treatment must be completed by November 30, 2026.

•A consultation is required before treatment. The $100 consultation fee will be credited toward the treatment cost when the client attends the consultation and proceeds with the ZenLift Density Face + Neck treatment.

•Cannot be combined with any other promotion, discount, package, or special offer.

•Subject to clinical suitability.

•Results vary. No specific outcome is guaranteed.

Guests who booked under this promotion retain all rights described above through November 30, 2026, regardless of when this promotional section was last updated on the website. For questions about a booking made under this offer, contact ZenSational Wellness at info@zensational-wellness.org or 646-444-4651.

34. Back-to-School, Back to You — ZenImmunity IV Offer Terms

The Back-to-School, Back to You promotion offers two ZenImmunity IV packages at special prices. The following terms govern this offer and are preserved here as a historical record for guests who purchased during the promotional period.

Offer pricing:

•ZenImmunity + Red Light: $169 (one ZenImmunity IV session and one complimentary red light session; combined regular value $229; save $60).

•ZenImmunity Three-Visit Ritual: $459 (three ZenImmunity IV sessions and three complimentary red light sessions, one red light session per visit; combined regular value $687; save $228 versus separate regular prices).

Offer conditions:

•Book by October 31, 2026.

•Redeem within six months of purchase.

•Adults only.

•Subject to clinical suitability. A clinician assessment is required before treatment.

•Cannot be combined with any other promotion, discount, package, or special offer.

•Results vary. No specific outcome is guaranteed. ZenImmunity features nutrients involved in normal immune function; this infusion does not prevent or treat infections.

Guests who purchased under this promotion retain all rights described above through the applicable redemption deadline, regardless of when this promotional section was last updated on the website. For questions about a purchase made under this offer, contact ZenSational Wellness at info@zensational-wellness.org or 646-444-4651.

32. Contact Us

Questions regarding these Terms and Conditions may be directed to: